Information for consumers

 

If there is a consumer dispute between OREA HOTELS s.r.o. and a consumer in relation to OREA HOTEL’s offer, sales, provision or arrangement of services and / or products that cannot be settled by means of mutual agreement, the consumer may submit a proposal for an out-of-court settlement of such a dispute to the entity authorised to settle consumer disputes out of court. This entity is: 

 

Česká obchodní inspekce (Czech Trade Inspection Authority)

Ústřední inspektorát - oddělení ADR (Central Inspectorate – ADR Department)
Štěpánská 15
120 00 Praha 2

Czech Republic

Email: 22adr,coi,cz">adr,coi,cz
Website: https://adr.coi.cz/

The Czech Trade Inspection Authority is an authority supervising consumer protection and proceeding in compliance with Act no. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and with other legal regulations. The Czech Trade Inspection Authority’s website is www.coi.cz.